Navigation:  Account Delinquency screen > Letters & Actions tab > Holds & Special Instructions field group

Entry: User, drop-down list

F/M: Yes

Mnemonics:

Screen: Account Detail and several others

 

The fields in this group on the Letters & Actions tab pertain to holds and special instructions for the account.

 

The hold codes allow you to indicate restrictions to the account. Two hold code fields are available, so you can select one or two hold codes on each loan.

 

The Special Instructions feature is used to set up special notifications to tellers for an individual loan. Up to five special instructions can be set up. These special instructions will appear on this screen and in GOLDTeller whenever anyone tries to run a transaction for that loan. You can set up special instructions with NOV (no override), MOV (instruction only; no override), TOV (teller override), SOV (supervisor override), and POV (override prohibited—transaction cannot continue). The Special Instructions setup screen is located in the CIM GOLD tree under Loans > Account Information (refer to that screen for more information).

 

The special instructions on loan screens will appear in red.