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When you encounter problems using GOLDWriter, your institution's liaison should contact your institution's customer service representative.

 

Before contacting FPS GOLD, have the following information ready:  

 

•Your computer VTAM identification number.

•Your institution number.

•Your location.

•A description of the error or problem.

•A description of what you were doing when the error/problem occurred.

•Your teller number and/or account number.  

 

Telephone Numbers

Please call one of the following FPS GOLD banking consultant phone numbers with any questions, concerns, or problems.

 

 

Customer Service Hours

Customer service is available Monday through Friday, from 6:00 a.m. to 6:00 p.m. (MT) for Deposits, 6:00 a.m. to 6:00 p.m. for Loans, 8:00 a.m. to 6:00 p.m. for GOLDTrak, and 8:00 a.m. to 4:00 p.m. for Accounting.