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After a ticket has been created, an Administrator can assign it to other bank employees to work on or to follow.

 

To add an assignment:

 

1.Click on the Assignments tab.

2.Click <Add Assignment>.

3.Enter a title and a description.

4.In the Complete by date: field, type a deadline for completion. You can also click on the calendar icon and select a completion date.

5.Click in the Assignee field to open the Search Person field. You can assign the ticket to anyone who has access to the Help Desk at your institution.

    Tip: To search for a person in the list, begin typing their name in the Search text box.

6.Click <Save>.

 

The system sends an email to FPS GOLD and the selected department or individuals assigned to the ticket. The email contains the ticket name and basic information about it.