Adding Attachments

When you create or modify a ticket, you can attach files if needed. You can attach multiple files to a ticket, but only one file can be uploaded at a time. Because you're signed onto the FPS GOLD network, attaching files is secure. Files can be in any format (such as Excel, PDF, or CSV).

There is a 10 Mb upload limit per file. If you need to upload a larger file, contact FPS GOLD for alternate methods.

To attach a file:

1.Click <Attachments> to open the Attachments options.

AtttachmentsButton

2.From the options shown below, select the way you want to attach the file. The options are explained in the table below.

Attach File Options

Option	How to Use It
Browse file to upload	1.Click on <Browse> and select the file from the File Explorer. 2.In the dialog box that opens, select "Add Custom Message" if you want to add a comment. 3.Click <Attach File>.
Drag and drop file	Open File Explorer, then drag the file from its saved location onto the options box.
Paste file from clipboard	Save the file to the Windows Clipboard, then click <Paste>.

Option

How to Use It

Browse file to upload

1.Click on <Browse> and select the file from the File Explorer.

2.In the dialog box that opens, select "Add Custom Message" if you want to add a comment.

3.Click <Attach File>.

Drag and drop file

Open File Explorer, then drag the file from its saved location onto the options box.

Paste file from clipboard

Save the file to the Windows Clipboard, then click <Paste>.