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If you want to follow the progress on a ticket but do not need to make any changes to it, you can become a ticket watcher. As a watcher, you will receive email notifications whenever something changes on that ticket.

 

To watch a ticket:

 

1.Open the ticket you want to watch.

2.Click on the Watch icon in the upper-right corner.

 

 

Note: Admins can click on the Watcher icon to view a list of watchers and edit the list. See the example below.