Click this button to display the collector queues for another employee. This accesses the Processing Number box, where you can select a different employee. An example of when you might want to change employee queues would be if a manager wants to assess different employees’ queues.

Click this button if you want to export the queues list displayed on the Summary tab to a tab-delimited text file. Then you could open the list in Microsoft® Excel or another spreadsheet program to analyze as needed.

Note: You should first select a queue in the Collection Queues list before clicking this button.

For Branch Number

If loans in several branches appear in a queue and you only want to see loans for a specific branch, enter the branch number in this field and click . The queue will re-sort and only accounts from that branch will be displayed (on the Summary tab). This will affect all queues, not just the one you are currently accessing. Note: This is only applicable for the current session; when you close CIM GOLD and sign on again, the queues will return to the original sort.

If for the current session you want to revert to the original display (showing all branches), either click "Refresh" on the Menu bar, or type "0" (zero) in the For Branch Number field and click .

Number of Accounts

This field displays the number of accounts in the selected queue for which the current employee is responsible.

Queue Total

This field displays the total principal balance for the accounts in the selected queue for the current employee.

Note: You must have the new collection system record set up and initialized before these figures will show. (This is done the first time the afterhours is processed after the queues have been set up and assigned.)