Navigation:  Account Delinquency screen > Comments tab > Comments field group > Contact Codes

Entry: User, alphanumeric

F/M: Yes

Mnemonic: N/A

Screen: Account Delinquency; Bankruptcy; Foreclosure & Repossession & Judgment; Collection Queues, Detail & Queue Processing tab, Comments tab

Field Group: Comments

 

Contact codes are two- or three-character references that represent actions taken on the loan. In essence, these codes can be used as shorthand while talking with the borrower, thus helping you avoid typing longer messages. These codes represent areas such as incoming calls, outgoing calls, and responses made. When these codes are entered and saved, the full description is displayed in the history section below. Three codes can be entered at the same time; each will be displayed on a separate line below.

 

The first two boxes are used to store two-character codes, the third box stores three-character codes.

 

In the third box, codes F01 (Weekly Payment), F39 (Promised Payment), and PP (Promised Payment) open the Promise Amount field to file maintenance. Any of the F codes open the Follow-Up Date & Time fields to file maintenance.

 

FPS GOLD Only: Codes are set up in IMAC Table FPSDELQC.

 

Enter the appropriate contact codes in these fields. The following is a list of valid contact codes. Hint: To print a list of the available codes and descriptions, click the button on the right side of this screen, then right-click the list and select “Printing > Print.” To re-sort the list, click on the heading.