Navigation:  Setup > Security System > Security Reports Screen > History tab > Changes to Display field group > Customer Service Cross Reference

 

Check this box to require FPS GOLD employees to be added to your institution's security. Once this is set, you must indicate which profile you want your FPS GOLD support staff to be tied to. All FPS GOLD employees who are required to help you with your files must be set up in the list on the Customer Service tab.

 

Check the box and save changes. The Customer Service tab will be added to your screen.