Administrative > Charge Back Reasons

The Charge Back Reasons screen under GOLD ExceptionManager > Administrative allows you to set up institution-defined reasons for chargebacks if the system-defined codes don't meet your needs. The system-defined reasons will also be displayed on the right of this screen. Security to this screen should be limited.

Once you have defined your own chargeback reasons, they will be displayed in the Reason For Return drop-down list when creating new chargeback items using the GOLD Services > GOLD ExceptionManager > Charge Backs screen (see the following example).

To create a new chargeback reason:

1.	Click <Create New>. The Description field will open for data entry.

2.	Enter the description for the chargeback reason your institution wants to use in the Description field. This description should be different from any of the descriptions listed under System Defined Reasons on the top right of this screen.

3.	Click <Save Changes>. The chargeback reason is saved and displayed in the list view. This reason can be used by anyone at your institution when creating a new chargeback.

The following is an example of the Charge Back Reasons screen:

GOLD Services > Gold Exception Manager > Administrative > Charge Back Reasons Screen