Reason For Return

This is the reason the funds have been rejected and withdrawn from the account. FPS GOLD sets up 12 reasons for chargebacks. Additionally, you can set up your own reasons for chargebacks that will be displayed in this drop-down list. You can set up those user-defined reasons using the GOLD Services > GOLD ExceptionManager > Administrative > Charge Back Reasons screen.

Drawn By

Enter the company name or person that issued the check to your customer.

Drawn On

Enter the bank or institution where the account of the check was drawn. You can manually type the name in this field, and the system will remember that name for future use. It will be displayed in the drop-down list.

Amount

This is the amount of the check that was deposited into your customer's account and returned for some reason.

Date Deposited

This is the date the check or ACH transaction was deposited into this account.

Fee

This is the fee amount charged to this account per chargeback item. The default fee amount to charge for chargebacks is set up in the Charge Back Fee Amount field on the GOLD Services > Institution Options screen.

An option is available that allows you to charge a specific fee for chargebacks based on each account. This fee is established in the Charge Back Fee field up on the Deposits > Account Information > Service Charge/Qualifying Accounts Fields screen. When an amount is entered in that field, that amount will supersede the fee amount from the Institution Options screen.

You can set up a different fee by typing over the amount in this field.