Charge Backs

Use the Charge Backs screen under GOLD Services > GOLD ExceptionManager in the left tree navigation to create chargebacks for accounts. A chargeback occurs when a customer at your bank deposits a check or makes a loan payment by check to their account, but the deposited check is returned due to a variety of reasons, such as the issuer of the check doesn't have enough funds to cover the amount; a duplicate check was produced; canceled check; account closed; etc.

To establish the fee to charge your customers for chargebacks, use the Charge Back Fee Amount field on the GOLD Services > Institution Options screen. You can set up a different fee for loan accounts and deposit accounts.

An option is available that allows you to charge a specific fee for chargebacks based on each account. This fee is established in the Charge Back Fee field up on the Deposits > Account Information > Service Charge/Qualifying Accounts Fields screen. When an amount is entered in that field, that amount will supersede the fee amount from the Institution Options screen.

You can also establish a different fee from the default fee amount when setting up a new chargeback on the Charge Back Details dialog.

This screen allows you to print notices to your customers notifying them of the reason for the chargeback. You can choose from one of 12 standard reasons for each chargeback, as well as a customized reason to print on the chargeback notice. Up to four check items can be printed on one notice.

This screen consists of two tabs:

•Charge Back Item Summary

•Charge Back Item Detail