Charge Backs > Charge Back Item Summary tab

The Charge Back Item Summary tab on the Charge Backs screen lists all chargebacks that were created from a specific date.

See the following example of this tab:

chargebackitemsummarytab

GOLD Services > GOLD ExceptionManager > Charge Backs Screen, Charge Back Item Summary Tab

Using this tab you can:

Print a summary report of the chargeback items.

1.	Select a date from the date field at the top of the screen. All chargebacks that were created on that date will be displayed in the list view.

2.	Click <Preview Summary Report>.

The summary of all chargebacks created that day will be displayed in the Print Preview dialog box. This report displays:

•The reason for the chargeback.

•The company or person that issued the check or ACH transfer of funds (Drawn By).

•The bank or institution where the account of the check or ACH was issued from (Drawn On).

•The original amount of the check or ACH transfer of funds.

•The date the original transaction took place.

•The actual and estimated fee of the chargeback, if any.

•Totals of all chargebacks for both the IRS account owner and your institution from that date.

3.	After reviewing a preview of the summary report, you can print the report from the Print Preview dialog box, or you can click <Print Summary Report> on the Charge Back Item Summary tab.

Print notices to your customers regarding chargebacks against their accounts. Account numbers will be X'd out automatically.

1.Select a date from the date field at the top of the screen. All chargebacks that were created on that date will be displayed in the list view.

2.	In the Destination field group, select whether you want to print a preview of the chargeback notices before printing the actual notices.

3.	Select the Envelope type you will be using for the envelopes you will be sending the chargeback notice in. Once selected, the data will not change.

4.	If you do not want to print your bank's address on the chargeback notice, check the Skip print of bank address box.

5.	If you do not want to print a chargeback notice for those IRS owners who do not want mail, check the Skip no-mail notices box.

6.	Click <Print Notices>. The notices will print to the designated printer or to the Print Preview dialog, depending on what is selected in the Print Notices field group. Double-click an item in the list, or select an item and click <Detail>, to view the details of the item.

See the following example of a chargeback notice.

Create new chargeback records for accounts.

1.	Click <Create New> from the Charge Back Item Summary tab.

This will open the Charge Back Item Detail tab with the Type and Account Number open for file maintenance, as shown below.

chargebackdetail2

GOLD Services > GOLD ExceptionManager > Charge Backs Screen, Charge Back Detail Tab

2.	Select the Type, enter the account number for which you want to create a chargeback in the Account Number field, then click <Get N/A>. The name and address of the account owner will be displayed in the Name and Address box.

3.	Click <Create New>. The Charge Back Detail dialog box is displayed, where you enter information about the chargeback: the Reason, Drawn By, Drawn On, Check Amount, Deposit Date, and Fee.

Now you can post the chargeback to the account. See Posting and Printing Chargeback Items for more information.

Send email alerts to your customers regarding chargebacks against their accounts.

1.	After posting chargeback items, access the Charge Back Item Summary tab. The Charge Back Summary list view displays the chargeback items. If the Posted? column is checked, you can send alerts for the chargebacks on the account.

2.	In the Send Alert? column, checkmark the box for each chargeback item for which you want to send a notice.

3.	Click <Send Alert>.

The IRS account owner will receive an email alert notifying them of the chargeback, and the Alert Sent column will display a checkmark. This is only available if the IRS account owner is set up with an email address on the CIS > Entity Maintenance Person, Trust, or Organization screen. This alert can also be sent as a text, Facebook message, or whatever the customer specifies using the Email Address field on the Entity Maintenance screen. If you use this feature, contact your FPS GOLD banking consultant with the wording you want for these alerts that will be sent to your customers. FPS GOLD Only: The Web Team uses alert template 150 to set up the wording.

Depending on how many accounts this person or organization has, they may receive more than one email alert. An alert will be sent for each check on the notice.