Institution Options Screen > GOLD ExceptionManager Tab

The GOLD ExceptionManager tab on the GOLD Services > Institution Options screen is used for features and posting instructions necessary to use GOLD ExceptionManager (GEM) in CIM GOLD. It allows your institution to enter headings for notices, cutoff times, fee amounts, and other settings pertinent to processing transactions for deposit and loan account transactions.

GEM is designed to process exception items that failed to post or posted with warnings to deposit and loan accounts. When an item is received and it cannot be posted to the account because of holds, insufficient balances, dates, etc., the system rejects the transaction to GEM. GEM supports the capabilities to quickly view, report, process, and print customer notices for exception items. It includes balancing capabilities and the option to allow users to enter manual return items, charge backs, and notifications of change.

NOTE

Only employees with the proper security can view and change GEM options for your institution.

This screen has four tabs where you can make changes to post and process fees according to when your institution wants, without having to contact FPS GOLD. The tabs are General, Deposits, Deposits - Descriptors and Fees, and Loans. Other options for GOLD ExceptionManager, not included on the GOLD Exception Options screen, will still need to be maintained by FPS GOLD.