Variable Queue Setup Screen > Default CIM GOLD Screen

This field provides the ability to change the default screen that is accessed when processing the collection queues. This is the screen that will be displayed on the Collection Queues screen > Detail & Queue Processing tab. These are queue options, not employee options, meaning that the defaulted screen is applicable to anyone who accesses those queues.

The following screens can be set up as the default screen:

Account Construction Detail

Account Delinquency (current default)

Account Detail

Bankruptcy

Commercial Line-of-Credit

Consumer Line-of-Credit

Foreclosure & Repossession & Judgment

Inspections & Tenants

Property Management

Example: If the default for a bankruptcy queue is set to "Bankruptcy," then anytime someone accesses a loan in the bankruptcy queue, the Bankruptcy Information screen will be displayed instead of the Account Delinquency screen. The collector remains in the collection queue, and clicking the navigation tool will proceed to the next loan but will continue to access the Bankruptcy Information screen.

WARNING: The Bankruptcy Information screen and the Foreclosure screens have the collection Comments tab; the other screens do not. To add collection comments to screens that don’t have the Comments tab would require employees to use Loans > Collections > Account Delinquency on the navigation tree.

Note: If a queue is accessed on the same day that a default screen has been changed, the collector may need to click "Refresh" on the CIM GOLD menu bar before the default will take effect.

Changing the Default CIM GOLD Screen

To change the default CIM GOLD screen in a queue:

1.	Select the queue you want to change from the Variable Queue list view.

2.	Click the down arrow for the Default CIM Screen drop-down list, then select the screen you want as the default screen.

3.	Click <Save Changes>.