Post With Fee

This will process the specified transaction to the account(s) highlighted, plus charge the fee amount designated by your bank for posted items.

Post, No Fee

This button works exactly like Post With Fee (above) except that no fee is applied.

If the exception reason is "94.NO ACCT OR UNABLE TO LOCATE ACCOUNT" or "99.ACCOUNT NUMBER INVALID," an incoming ACH record (FPDA) will be created for the transactions whey they are posted.

Return With Fee

This will return the exception item(s) to the account(s) highlighted, plus charge the fee amount designated by your bank for return items. The morning deadline is 10:00 MST.  Institution Option CTX9 must be set in order to use this file send. We will start the send at 10:00 in order to meet the Federal Reserve Bank's 10:30 cutoff time. The second file is sent after your online deadline.

On-Us check transactions (trancode 1130/6) can be returned, but they do not get sent to the FRB or another third-party processor since they originated with your bank.  Chargebacks need to be created for these items. Your autopost needs to be set up to handle trancode 1881/06.  

To return an item with a fee:

1.Click <Return With Fee>.

    A dialog box will display asking you to enter a return code.

2.Select a return code. Return codes are defined by the FRB. FPS GOLD can only use their codes. Return code R17, File Record Edit, will be returned with "QUESTIONABLE" in the addenda record. Duplicate check returns must be handled on your Fedline.

3.Click <OK> to return the exception item with the return code attached.

If you are returning an ACH item or a check processed by the Federal Reserve Bank (FRB), you must enter the ACH return code. These codes are designated by the FRB.

Once an item has been returned, an email can be sent to the account owner notifying them of the return.

To create a return item manually, use the Create Returns screen.

Return, No Fee

This button works exactly like Return With Fee (above) except that no fee is applied.

Charge Fee

This will charge a fee on the item(s) highlighted. If a fee has already been assessed, an error message will appear.

Disregard

This will be used for any exception item that you are not going to post or return through GOLD ExceptionManager. Every item listed on the Process Exception Items screen must be either posted, returned, host posted, or disregarded.

Reverse With Fee

This function is only enabled for eACH returns. The Comments field on the Process Exception Items screen will show "e.ACH 'XX-XXXXX-X" with the X's being the account number that was used to originate the eACH batch by a company using your website.

The transaction that was returned will be reversed from the originating account in the Comments field when the Reverse action is taken.

If you want to reverse the transactions for the selected exception items and charge a fee for reversing the transactions, select this function.

Reverse, No Fee

This button works exactly like Reverse With Fee (above) except that no fee is applied.

Bank First Deposit

The Bank of First Deposit (BOFD) is required in the file on every returned check. However, some checks are not sent to the FRB with this information, and they will forward the check to you without the required information. You must then send it back with the returned check data. The <Bank First Deposit> function allows you to add the BOFD information to the check in GEM. Once you select a check item, the button will be enabled if the item requires the BOFD information.

NOTE

You can also designate an employee at your bank to make decisions on how to handle each item. That person can mark each item on the Process Exception Items screen by selecting the Decisions Only radio button in the Current User box, then applying those decisions to the exception items. Then another employee can actually perform those decisions. Security must be set up for each employee to do this. See the May Make Posting Decisions option in the Setting Up Security section.