Process Exception Items

The Process Exception Items screen in GOLD ExceptionManager is the main screen you will use daily to perform various actions concerning exception items. This screen automatically displays exception items from the prior processing day in the list view at the top of the screen. To change the date, use the Date to Download field on the right of the screen, and then click <Download This Date>. Items will not be reloaded again until you click <Download This Date> for the full file or <Refresh Selected> on a few items, or you close CIM GOLD and open it again. Exception items are stored on the system for 60 days and then deleted.

Once actions have been applied for exception items, we recommend that you click <Download This Date> before you balance and print reports and notices.

An automatic refresh will be processed after 10 hours of inactivity on the Process Exception Items screen. The date you select on the Process Exception Items screen will be followed on the reports and notices screens.

If you select an exception item from the list view, the details of that exception item will be displayed in the Details area below the list view.

Please be aware of the following:

•If the Color Credit Exceptions option on the GOLD Services > GOLD ExceptionManager > Administrative > Setup > Users screen is checked, credit transactions will be displayed in yellow. Once the item has had an action processed on it, the item's highlight color changes to green.

•Check the Hide Data box and the Detail section will be removed from the bottom of the screen and more exception items will be displayed in the list view.

•Check the Show All Columns box and all possible columns will be displayed in the Exceptions list view. To limit which columns are displayed, and in which order, use the GOLD Services > GOLD ExceptionManager > Administrative > Setup > Users screen.

•You can return International ACH transactions (IAT) to the FRB using GEM. Use the GOLD Services > GOLD ExceptionManager > Print Reports > IAT Detail screen to print a report of these transactions.

•Use the Pop-Out icon on the CIM GOLD toolbar to keep the account you have selected on a pop-out of the Process Exception Items screen. You can then navigate the CIM GOLD tree menu to look for other exception items or screens affecting this account.

•Right-click on the Exceptions list view to perform actions, corrections, view the status, and to access other functions quickly.

•Double-click on an item in the Exceptions list view to view the Change Exception Information dialog box.

•Check the Auto Download box and each time you access the Process Exception Items screen, the system will automatically download the previous day's exception items. If this box is not selected, you will need to select the date from the Date to Download field. Once a date has been downloaded, the system remembers the date and you can select it from the Downloaded Dates drop-down list.

•An asterisk in front of the primary reason means there is also a Stop Payment or Stop Suspect exception reason on the transaction. Stop payments are created on the Deposits > Account Information > Restrictions & Warnings screen.