Print Exceptions Report |
  
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Navigation: Print Reports >
Print Exceptions Report |
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Use the Exceptions screen under GOLD Services > GOLD ExceptionManager > Print Reports to print a report of all actions performed in GEM and a record of the exception items for a single day or range of days. Exception items are stored on the system for two years and then deleted. However, you can keep a hard-copy record of the activity by printing this report.
You can also view an afterhours report using GOLDView in CIM GOLD. For more information, see the Exception Items Report (FPSDR096) in DocsOnWeb.
To print the International ACH Transaction report, use the IAT Detail screen.
To print the Re-presented Items Detail report, use the Re-presented Items Detail screen.
To print an exception report:
| 1. | Access the Exceptions screen under GOLD Services > GOLD ExceptionManager > Print Reports in the tree navigation. |
See the following example:
GOLD Services > GOLD ExceptionManager > Print Reports > Exceptions Screen
| 2. | If the current selection is not what you want to use, click <Change Selection>. The Selections Setup dialog box is displayed, where you can choose a different selection. These selections are institution defined, but can be used by any processor. Find the exception item source listed for what you want to print, then proceed to step 3. For more information about selections, see the Selections screen help. |
| 3. | In the Select Criteria for Report field group, enter the Start and End Date range you want printed. Note: You can only handle items for one day, so you may also want to print only one day at a time. If you choose to print for a range of dates, the system will display a message asking you if you are sure you want to print the report. |
| 4. | If you want to print a report for only a certain account or range of accounts, enter the Start and End Account Number range for the report you want printed. |
| 5. | If you want to print a report for only a specific sequence number or range of sequence numbers, enter the Start and End Seq number range of the exception items. Exception items are given a sequence number according to the order they were sent into the GOLD ExceptionManager program that day. |
| 6. | If you want to print a report for only those exception items from a particular transaction code, enter the Start and End Tran Code fields. |
| 7. | If you want to print a report for only those exception items that occurred on an account with a particular hold code, enter the Start and End Hold Code fields. |
| 8. | If you want to print a report for only those exception items that were sent to GOLD ExceptionManager for a particular reason, select the reason from the Exception Reason drop-down fields. You can choose up to two reasons. |
| 9. | You can also select how you want the report to appear by choosing applicable sort fields. The item you select from the Top Level drop-down field will appear first, Level 2 field will appear second, Level 3 will be third, and Level 4 will be fourth. |
NOTE
If the Include Overdraft Items checkbox is checked and the overdraft amount code (DMOVDC) is set on the Deposits > Account Information > Overdraft & Secured Loans screen in CIM GOLD, the Top Level sort field must be set to tax ID number, account number, primary reason, or sequence number to show the overdrafted amount total in its correct location. |
| 10. | Check any of the checkboxes below the Sort Fields. For information on each of these checkboxes, see the following topics: |
| 10. | If you want to save the report to a directory, you can find the directory to save it in by clicking <Browse For Directory>. If you want to save the report to a specific file, click <Browse for File> and then select it. Click <Save to File> once you've established either a directory or file, and the report will be saved to the selected location. |
| 11. | To print the report directly to a designated printer, click <Print>. If you want to preview the report before printing it, click <Print Preview>. Clicking <Page Setup> allows you to establish the page format before printing the report. |
The following is an example of the Exceptions Report:
| Note: | If names, phone numbers, and other information concerning the account owner are displayed with asterisks (*) (as is shown in the example above), the Show Sensitive Data box is not checked on the GOLD Services > GOLD ExceptionManager > Administrative > Setup > Tellers screen. |
See the following field descriptions for more information.
Field |
Description |
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Current Selection is |
The default selection assigned to you through the GOLD Services > GOLD ExceptionManager > Administrative > Setup > Users screen is displayed in this field. If you want to view a different selection of exception items, use the Selection drop-down field and highlight the selection you want to use.
Selections are institution defined, but can be used by any processor.
For more information on selections, see the Selections help. |
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Use the fields in the Select Criteria for Report field group to filter the information printed on the exception item report.
•If you want to print a report for only a certain account or range of accounts, enter the Start and End Account Number range for the report you want printed.
•If you want to print a report for only a specific sequence number or range of sequence numbers, enter the Start and End Seq number range of the exception items. Exception items are given a sequence number according to the order they were sent into the GOLD ExceptionManager program that day.
•If you want to print a report for only those exception items from a particular transaction code, enter the Start and End Tran Code fields.
•If you want to print a report for only those exception items that occurred on an account with a particular hold code, enter the Start and End Hold Code fields.
•If you want to print a report for only those exception items that were sent to GOLD ExceptionManager for a particular reason, select the reason from the Exception Reason drop-down fields. You can choose up to two reasons.
•You can also select how you want the report to appear by choosing applicable sort fields (see below). |
You can also select how you want the exception report to appear by choosing applicable sort fields. The item you select from the Top Level drop-down field will appear first, Level 2 field will appear second, Level 3 will be third, and Level 4 will be fourth. Select Date, Account Number, and Seq fields on the Print Notices screen to print notices for given dates and account numbers. Exceptions are stored up to two years on the host, after which time they are deleted. |
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Check this box to ensure that all the data you are reporting on is up-to-date. For example, if another employee at your institution handles exception items, you need to refresh the data on your computer before you begin printing reports. |
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Condensed Format |
Check this box if you want to print the exception items report with a condensed format. This report shows limited information, printing one line per account. All sort and selection criteria are available for the condensed version. See the Condensed Format section for more information and an example of this report. |
Return Item Report |
Check this box if you want to print the exception item report only for exception items that were returned. Exception items can be returned through either the Process Exception Items screen or they can be created to return manually using the Create Returns screen. This report shows limited information, printing one line per account. All sort and selection criteria are available for the return item version of the exception report.
See the Return Item Report section for more information and for an example of this report. |
Officer Report |
Check this box if you want to print the exceptions report in summary format for accounts connected to officers at your institution. Accounts with an officer in the Account Representative Code and Name field on the Deposits > Account Information > Additional Fields screen, Miscellaneous Fields tab, will be reported. If this field is blank, accounts will not be included in this report. The last page of the report displays totals. See the Officer Report section for an example of this report. |
If the Include Overdraft Items checkbox is checked and the overdraft amount code (DMOVDC) is set on the Deposits > Account Information > Overdraft & Secured Loans screen in CIM GOLD, the Top Level sort field must be set to tax ID number, account number, primary reason, or sequence number. Exception items that are paid through an overdraft account are not included with the exception report unless this box is checked. |
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Save to File |
If you want to save the exception report to a directory, you can find the directory to save it in by clicking <Browse For Directory>. If you want to save the report to a specific file, click <Browse for File> and then select it. Click <Save to File> once you've established either a directory or file, and the report will be saved to the selected location. |