GOLD ExceptionManager Overview > Suggestions for GOLD ExceptionManager Use

GOLD ExceptionManager is made of three components.

1.The first allows you to take actions on exception items through the Process Exception Items screen.

2.The second component prints reports of the exception items.

3.The third component prints paid and return notices for the exception items.

Feel free to adapt the system to your institution's own way of doing things. The following are recommended procedures for using the system.

FPS GOLD suggests you perform the following steps every day:

1.Download exception items: Before you can process exception items, you must first download them. You can download exceptions from the previous night or a date you specify. For more information on how to do this, see Download Exception Items.

2.Balance the exceptions file: Balance the exceptions file using the GOLD Services > GOLD ExceptionManager > Balancing screen.

3.Print all exception items or make decisions online: This step prints a report that shows all of the exception items from the previous night's processing. You will need to print a report that is applicable to the exceptions you want to process. For example, if you are in charge of processing the ACH exceptions, then you would print a report that only includes ACH items. Your security administrator can set up specific selections for your institution's needs. For information on how to do this, see Selections help. This report will be used as a check-off list for Step 4. For instructions on how to print the Exception Item Report, see Exception Item Report.

You can also designate an employee at your bank to make online decisions on how to handle each item. That person can mark each item on the Process Exception Items screen by selecting the Decisions Only radio button in the Current User box, then applying those decisions to the exception items. Then another employee can actually perform those decisions. Security must be set up for each employee to do this. See Setting Up GEM Security.

4.	Decide how to handle each item: On the Exception Item Report, review each item and decide how you would like to handle it. Some items may not require any action. Others may require a combination of the options below:

Post with fee

Post, no fee

Return with fee

Return, no fee

Bank of First - Deposit (only for returned checks)

Charge fee

Disregard

Each exception without a status must have an action taken. Many institutions create a form of shorthand to mark their reports: R for return, RF for return with fee, P for post, C for charge, etc. If an item has no status, and you are not going to pay or return it, you must disregard it in order to balance the file. Once you have marked the report by hand, move to the next step of taking action on each exception item. You can also make decisions using the Process Exception Items screen, as described in step 3 above.

If a fee was already assessed to an item in the afterhours, you will not be able to assess another fee to that item. In fact, you will not be able to do any actions that have already been performed to that item. You can, however, correct the current status and reprocess the exception item.

5.	Take action on each exception item:

Each exception item requires an action. Possible actions are:

1 - Post With Fee
2 - Post, No Fee
3 - Return With Fee
4 - Return, No Fee
5 - Charge Fee
6 - Disregard
7 - Bank of First Deposit (only for returned checks)

For more information on actions, see Actions on the Process Exception Items screen.

Print inclearing returned checks report: For inclearing checks that are returned, you can either FAX or e-mail your return items to your correspondent (e.g., FISERV, Union Bank, FHLB, etc.), or FPS GOLD can send a transmission to your correspondent for you, if this has been set up for you. For more information on how to print an Inclearing Returned Checks Report, see the Print Inclearing Returned Checks Report section.

Print full report for records: You may want a hard copy of the actions the system performed and a record of the exception items for the day. After 60 days, the paper copy will be the only record you have of the exception items. Exception items are stored on the host for 60 days. You may have more days saved on your PC.

For more information on how to print a full report for your records, see GOLD Services > GOLD ExceptionManager > Print Reports > Exceptions screen.

8.	Print overdraft, return, and paid notices: You can print overdraft, return, and paid notices for customers. For more information on how to do this, see GOLD Services > GOLD ExceptionManager > Print Notices screen.